Shipping & Returns


We aim to process and ship all orders as quickly as possible. Orders are typically processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

 

Shipping Methods

Shipping options and delivery times are displayed at checkout and may vary depending on your location and the shipping method selected. Delivery times are estimates and begin once your order has been dispatched.

Please note that shipping carriers may experience delays that are outside of our control.


Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, the selected shipping method, and the total weight of your order.

Once your order has been shipped, you will receive a confirmation email with tracking information (if available).


 

Returns & Exchanges Policy

We want you to be fully satisfied with your purchase. If for any reason you are not, please review our returns policy below.

 

Returns

You may request a return within 14 days of receiving your order, provided that:

  • The item is unused, unworn, and in its original condition
  • The item is returned in its original packaging
  • Proof of purchase is provided

Certain items may be non-returnable for hygiene or customization reasons. These exceptions will be clearly indicated on the product page.

 

Return Process

To initiate a return, please contact our customer support team before sending any items back. Unauthorized returns may not be accepted.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

 

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 5–10 business days.

Shipping fees are non-refundable unless required by law.

 

Exchanges

If you wish to exchange an item, please contact us and we will be happy to assist you, subject to product availability.

 

Contact Us

If you have any questions regarding shipping, returns, or exchanges, please feel free to contact our support team. We’re always happy to help.

Email: hello@reflex-store.bg
Phone: +359 88 742 19 63
Working hours: Mon – Fri, 8:00 AM – 5:00 PM